Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can and can't help with, and where to go if your question is really for a casino, a regulator or a support charity. Getting your message to the right place first time saves you waiting.
Who you are contacting
hollow-earth.co.uk is an independent information site. We research and review casinos that operate outside the GAMSTOP scheme and explain bonuses, payments, withdrawals and protections for UK readers. We are not a casino, we do not hold player accounts, and we cannot see your balance, deposits or withdrawals at any operator.
The publisher may earn commission if you use some of the links on this site. Commission does not decide how options are ranked or what we say about them.
What we can help with
- Corrections. If a bonus figure, payment method or term on one of our pages looks out of date, tell us. Casino offers change often, so reader reports are useful. Please say which page and which detail you mean.
- Questions about our content. If a term such as wagering requirements, KYC checks or bonus cashout limits is unclear, we will try to explain it or improve the page.
- Topic suggestions. Tell us what you would like researched, such as payment options, game types or how complaints procedures work.
- Method and ranking queries. If you want to know how we assess casinos, ask. Our rankings are editorial and are not bought.
- Business or editorial enquiries. Introduce your organisation and say what you have in mind. Please note that an enquiry cannot buy a position on our lists.
What to include in your message
- The page address or title you are writing about.
- The exact statement or figure you are querying.
- What you believe is correct, and a source if you have one, such as the casino's current terms page.
- The date you saw it, because bonus terms change.
Please do not send passwords, full card numbers or identity documents. We never need them.
Problems with a casino account are not ours to fix
We cannot reverse a decision, release a withdrawal or negotiate a bonus dispute on your behalf. If you have a problem with one of the casinos we feature, such as Betmica, Kikibet or Betninja, the order below usually works best:
- Contact the casino's customer support and keep a record of the date, time and reply.
- Re-read the bonus and withdrawal terms you accepted, including wagering, maximum bet, expiry and cashout limits.
- Use the casino's formal complaints procedure if support does not resolve it.
- Check which licensing body the casino names and whether it offers a dispute route. Protections for players at overseas-licensed sites are generally weaker than at casinos licensed by the UK Gambling Commission, and you should not assume the same recourse.
Our own pages describe each casino's advertised offer, but those are the casinos' claims, not guarantees. Always check current terms before depositing.
If gambling is causing you harm
If you are worried about your gambling, support is available and free. In Great Britain, GamCare runs the National Gambling Helpline and online chat. GAMSTOP lets you self-exclude from online operators licensed in Great Britain. Sites outside that scheme do not apply those exclusions, so if you have chosen to exclude yourself, think carefully before looking elsewhere. Deposit and loss limits, and gambling blocking software, are other tools you can use. Only gamble with money you can afford to lose, and never treat gambling as income or a way to solve money worries. You must be 18 or over.
What happens after you write
A member of the team reads each message. We do not promise a fixed reply time, and we may not be able to answer every general enquiry, but corrections are prioritised. If a fact changes, we update the page and date it.
Before you write: quick answers elsewhere
Many questions are answered in our guide to the best non GamStop casinos, which sets out how the listed sites compare and what to check on bonuses, payments and licensing. If it doesn't cover your question, get in touch and we will see whether it belongs on the site.